Returns & Exchanges
We want you to hit the trails with confidence, which is why we offer a 30-day trial period on all Altra footwear and gear. If you are not 100% satisfied with your purchase, you can return your items for a full refund, no questions asked.
Initiate Your Return
Visit our online returns portal and enter your order number and billing zip code to locate your purchase and select the items you wish to send back.
Print Your Label
Select your reason for return and generate a prepaid UPS shipping label, which will be sent directly to your email for easy printing.
Pack Your Gear
Place your unworn or trail-tested items in the original packaging and securely attach the prepaid shipping label to the outside of the box.
Drop Off and Refund
Take your package to any authorized UPS drop-off location; once received at our warehouse, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing